Terms & Conditions

Rigana UK – Website Policy

Welcome to Rigana UK! Please take a moment to read through our Website Policy, which includes our Terms of Service, Privacy Policy, Shipping & Returns, Payment Terms, and more. By using our website, you agree to the terms outlined below.

I. Terms of Service

1. Acceptable Use

You agree to use this website only for lawful purposes. You may not:

• Engage in unauthorized access or hacking.

• Upload or transmit harmful content, including viruses, spam, or illegal materials.

• Use the website to violate any local, national, or international laws or regulations.

2. User Accounts

If you create an account with Rigana UK:

• You must provide accurate, complete information.

• You are responsible for maintaining the confidentiality of your password.

• You agree to notify us immediately if you suspect unauthorized access to your account.

• We reserve the right to terminate accounts found in breach of these terms.

3. Intellectual Property

All content on this site, including logos, text, graphics, product images, and software, is the property of Rigana UK or its content suppliers. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

4. Disclaimer of Liability

Rigana UK is not liable for any direct, indirect, or consequential damages arising from the use of our website, services, or products—except where required by law. Use of this site is at your own risk.

5. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of this jurisdiction.

6. Modifications to Terms

Rigana UK reserves the right to modify these terms at any time. Users will be notified of any significant changes via email or a prominent notice on our website.

II. Privacy Policy

1. Data Collection

We may collect the following types of information:

• Personal Data: Full name, email address, phone number, shipping/billing address, payment details.

• Browsing Information: IP address, browser type, pages visited, referring websites.

• Transactional Data: Purchase history and interactions with customer service.

We use this data to:

• Process and fulfill your orders.

• Communicate with you about your purchases or promotions.

• Improve our website and services.

2. Data Security

We implement appropriate security measures to safeguard your personal data against loss, theft, misuse, and unauthorized access. Data is stored on secure servers, and sensitive payment information is encrypted.

3. Data Sharing

We may share your data with:

• Third-party service providers (e.g., payment gateways, shipping companies) to facilitate order fulfillment.

• Analytics platforms for website optimization.

• Legal authorities, when required by law.

We never sell your data.

4. Cookies and Tracking

Rigana UK uses cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies via your browser settings. Cookies help us:

• Remember your preferences.

• Analyze site traffic and user behavior.

• Display relevant advertisements.

5. User Rights

Under the UK GDPR, you have the right to:

• Access your personal data.

• Correct inaccuracies in your data.

• Request deletion of your data.

• Withdraw consent for data processing.

Please contact us at info@riganauk.com to make a data request.

6. Third-Party Websites

Our website may contain links to third-party websites. This policy does not extend to those sites. Please review their privacy policies separately.

III. Shipping & Return Policies

1. Shipping

We ship across the UK using trusted courier services. Details:

• Dispatch Time: Within 2–3 business days of order confirmation.

• Delivery Time: 3–7 business days (depending on location).

• Shipping Costs: Calculated at checkout.

• Tracking: You will receive a tracking number via email once dispatched.

2. Returns

We accept returns within 14 days of delivery under the following conditions:

• Items must be unused and in their original packaging.

• Return shipping costs are the responsibility of the customer unless the item is faulty.

To request a return, please email us at info@riganauk.com with your order number and reason for return.

3. Damaged or Defective Goods

If you receive a damaged or faulty item, please notify us within 48 hours of delivery. We’ll offer a replacement, refund, or store credit upon inspection.

IV. Payment Methods

1. Accepted Payment Methods
   We accept the following:

• Credit/Debit Cards (Visa, MasterCard, AMEX)

• PayPal

• Apple Pay

• Google Pay

There are no hidden fees, and prices are listed in GBP (£).

2. Security of Payment Information

We do not store payment details on our servers. All transactions are processed securely via PCI-DSS compliant third-party payment gateways.

V. Contact Information

1. Customer Service

For general inquiries or support, contact us at:

📧 Email: info@riganauk.com
📞 Phone: +44 7562 74903
📍 Address: Unit E, Kingsworthy Foundry, London Road, Kings Worthy, Winchester, SO23 7QN

2. Legal Information

Rigana UK is a registered business in the United Kingdom. For legal correspondence, please use the contact details above.

VI. Additional Considerations

1. Dispute Resolution

We aim to resolve disputes amicably. If a resolution cannot be reached, you may refer the dispute to a UK consumer protection body or small claims court.

2. Accessibility

Rigana UK is committed to making our website accessible to all users. If you experience any difficulty accessing content, please let us know and we’ll do our best to assist you.

3. Compliance

Our practices comply with the UK GDPR, Data Protection Act 2018, Consumer Rights Act 2015, and other applicable laws.